Call 1.877.99.BBSPA
or 1.877.992.2772
Black Bear Spa LLC UEI# RNWKB7MS5Y95
Serenity’s Candle Co.
Cage Code# 928G7
670 E Underline RD 98528-9152
Contractor# BlackBS872OW fax: 866.731.0640
Deposit, Trip Fees, and Labor Warranty
At Black Bear Spa, we strive to provide transparent and fair policies for our customers. Here's how we handle deposits, trip fees, and labor
warranties:
Deposit System:
To order parts necessary for repairs, we require full payment of the part's price as a deposit toward the total bill.
Parts will only be ordered once full payment is received, ensuring prompt service and efficient repairs.
Trip Fees:
Trip fees are applicable per service issue and may vary based on the location and accessibility of the work site.
Labor Warranty:
Our labor warranty covers the parts and services previously rendered by Black Bear Spa.
It does not extend to new issues that may arise after the completion of the initial service.
Clients are responsible for any additional services required for new issues.
Black Bear Spa Policies
At Black Bear Spa, we are committed to providing exceptional service and transparency to our valued customers. Please review the
following policies regarding our services, pricing, and warranties:
1. Service Pricing:
Our labor costs range from $99 to $149 per hour, depending on the complexity of the task.
Trip fees apply for service calls outside of designated areas:
Kitsap, Pierce, Mason, and Thurston counties: $99 for two trips.
Jefferson, Clallam, Lewis, and South King counties: $189 for two trips.
Work sites with limited access: $210 for two trips.
Additional travel time exceeding 2 hours will incur an extra $189 fee for every 2 hours of travel.
2. Labor Warranties:
We stand behind our workmanship with a 30-day labor warranty, starting from the completion and full payment of the project, as well as
sign-off from the customer.
This warranty covers any issues related to the services provided by Black Bear Spa.
3. Manufacturer Warranties:
For major components supplied by manufacturers, we offer a 6-month warranty, subject to the manufacturer's terms and conditions.
Manufacturer warranties cover defects in materials or workmanship and may require evaluation by the manufacturer before replacement.
4. Payment Terms:
Payment for services rendered is due upon completion of the project unless otherwise agreed upon in writing.
We accept various forms of payment, including cash, check, and credit/debit cards.
5. Appointment Cancellations:
We understand that unforeseen circumstances may arise, and we strive to accommodate our customers' needs.
Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment to avoid any cancellation fees.
6. Refunds and Returns:
Refunds are provided on a case-by-case basis and are subject to our discretion.
Products must be returned in their original condition within 30 days of purchase to be eligible for a refund
with a 30% restocking Fee. .
7. Privacy Policy:
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details.
8. Contact Us:
If you have any questions or concerns regarding our policies, please don't hesitate to contact us. Our team is here to assist you.
Privacy Policy
At Black Bear Spa, we understand the importance of privacy, especially when servicing high-end clients in their homes and around their
families. We are committed to protecting your personal information and maintaining the utmost confidentiality. Here's how we handle
your privacy:
1. Collection of Information:
We collect personal information from clients only when necessary for providing our services. This may include contact details, service
requests, and payment information.
Any information collected is kept confidential and used solely for the purpose of fulfilling service requests and communicating with
clients.
2. Use of Information:
Personal information provided to us is used solely for the purpose of providing our services and communicating with clients.
We do not share or sell personal information to third parties for marketing or other purposes without explicit consent.
3. Security Measures:
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or
destruction.
4. Access to Information:
Clients have the right to access, update, or delete their personal information held by Black Bear Spa. Please contact us if you would like to
exercise any of these rights.
5. Updates to Privacy Policy:
This privacy policy may be updated periodically to reflect changes in our practices or to comply with legal requirements. We encourage
you to review it periodically for any updates.
6. Contact Us:
If you have any questions or concerns regarding our privacy policy, please contact us. We are here to assist you
Call For Ordering & Questions
1-877-99-BBSPA
Black Bear Spa LLC
Serenity’s Candle Co.
© Black Bear Spa LLC
WA# Blackbs872OW
UEI# RNWKB7MS5Y95
Deposit, Trip Fees, and Labor Warranty
At Black Bear Spa, we strive to provide transparent
and fair policies for our customers. Here's how we
handle deposits, trip fees, and labor warranties:
Deposit System:
To order parts necessary for repairs, we require
full payment of the part's price as a deposit
toward the total bill.
Parts will only be ordered once full payment is
received, ensuring prompt service and efficient
repairs.
Trip Fees:
Trip fees are applicable per service issue and
may vary based on the location and
accessibility of the work site.
Labor Warranty:
Our labor warranty covers the parts and services
previously rendered by Black Bear Spa.
It does not extend to new issues that may arise
after the completion of the initial service.
Clients are responsible for any additional
services required for new issues.
Black Bear Spa Policies
At Black Bear Spa, we are committed to providing
exceptional service and transparency to our valued
customers. Please review the following policies
regarding our services, pricing, and warranties:
1. Service Pricing:
Our labor costs range from $99 to $149 per hour,
depending on the complexity of the task.
Trip fees apply for service calls outside of
designated areas:
Kitsap, Pierce, Mason, and Thurston counties:
$99 for two trips.
Jefferson, Clallam, Lewis, and South King
counties: $189 for two trips.
Work sites with limited access: $210 for two
trips.
Additional travel time exceeding 2 hours will incur
an extra $189 fee for every 2 hours of travel.
2. Labor Warranties:
We stand behind our workmanship with a 30-day
labor warranty, starting from the completion and
full payment of the project, as well as sign-off from
the customer.
This warranty covers any issues related to the
services provided by Black Bear Spa.
3. Manufacturer Warranties:
For major components supplied by manufacturers,
we offer a 6-month warranty, subject to the
manufacturer's terms and conditions.
Manufacturer warranties cover defects in materials or
workmanship and may require evaluation by the
manufacturer before replacement.
4. Payment Terms:
Payment for services rendered is due upon
completion of the project unless otherwise agreed
upon in writing.
We accept various forms of payment, including cash,
check, and credit/debit cards.
5. Appointment Cancellations:
We understand that unforeseen circumstances
may arise, and we strive to accommodate our
customers' needs.
Please provide at least 24 hours' notice if you
need to cancel or reschedule an appointment to
avoid any cancellation fees.
6. Refunds and Returns:
Refunds are provided on a case-by-case
basis and are subject to our discretion.
Products must be returned in their original
condition within 30 days of purchase to be
eligible for a refund, with a 30% restocking
Fee.
7. Privacy Policy:
We respect your privacy and are committed to
protecting your personal information. Please
refer to our Privacy Policy for more details.
8. Contact Us:
If you have any questions or concerns regarding our
policies, please don't hesitate to contact us. Our team
is here to assist you.
At Black Bear Spa, we understand the importance of
privacy, especially when servicing high-end clients in
their homes and around their families. We are
committed to protecting your personal information
and maintaining the utmost confidentiality. Here's
how we handle your privacy:
1. Collection of Information:
We collect personal information from clients only
when necessary for providing our services. This may
include contact details, service requests, and
payment information.
Any information collected is kept confidential and
used solely for the purpose of fulfilling service
requests and communicating with clients.
2. Use of Information:
Personal information provided to us is used solely
for the purpose of providing our services and
communicating with clients.
We do not share or sell personal information to
third parties for marketing or other purposes
without explicit consent.
3. Security Measures:
We employ industry-standard security measures to
protect your personal information from
unauthorized access, disclosure, alteration, or
destruction.
4. Access to Information:
Clients have the right to access, update, or delete
their personal information held by Black Bear Spa.
Please contact us if you would like to exercise any of
these rights.
5. Updates to Privacy Policy:
This privacy policy may be updated periodically to
reflect changes in our practices or to comply with
legal requirements. We encourage you to review it
periodically for any updates.
6. Contact Us:
If you have any questions or concerns
regarding our privacy policy, please contact us.
We are here to assist you
Privacy Policy
